Returns & Exchanges
At Ice Jewellery Australia, we want you to love your new sparkle; if you are not completely satisfied, you can return your items within 30 days of purchase for a refund or exchange. Please ensure all items are in their original, unworn condition with all security tags and packaging intact.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the jewellery in its original display box and secure it within a padded mailing envelope to prevent damage during transit.
Ship to Ice Jewellery
Print your prepaid shipping label provided by the portal and drop your package off at any Australia Post location.
Quality Check & Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing